Singh, in a letter addressed to various banks and telcos on Sunday, expressed concerns about the low rate of transactions blocked after frauds were reported.
“Every day, there are online fraud cases to the tune of around Rs 1 crore but agencies are able to recover around Rs 10 lakh only. It underscores the need for enhancing operational efficacy and responsiveness of nodal officers of banks and telcos,” Singh told TOI.
The additional DGP sought immediate attention to the issue and suggested measures to strengthen the mechanism in dealing with cyber threats and crimes.
These included upgrades in technology such as using artificial intelligence and machine learning in detecting frauds real-time, training programmes for nodal officers at companies to act swiftly after crimes are reported, and a 24×7 communication channel with the police’s cybercrime unit.
Nodal officers are bank and telecom executives who are in touch with the law enforcement.
“The letter draws attention to the surging incidents of fraudulent bank transactions and unauthorised SIM card usage, a challenge that needs immediate redressal. Prompt identification and reporting of frauds are vital for halting malicious transactions and illegal access,” the ADGP (cyber) said.
He said developed countries like the US and Singapore have made advancements in cybersecurity by harnessing AI and ML. “These technologies have proven instrumental in preempting, identifying, and blocking frauds, mitigating the risk of financial loss to the citizens,” he said on Sunday.
Companies need to implement cybersecurity measures to thwart potential breaches and ensure confidentiality of customer data, he said. “Carrying out training programmes to equip nodal officers with requisite skills to leverage technologies, and establishing a 24/7 dedicated communication channel between nodal officers and the cybercrime unit will further ensure swift action,” Singh added.
According to Haryana Police’s data till September this year, 86,460 complaints for online frauds were reported, of which just about 2% — or 1,761 — ended up as cases. Of the FIRs, 325 were for alleged frauds of Rs 5 lakh or more.
Data showed that 519 cases were resolved, 1,272 suspects were arrested and Rs 45.7 crore was recovered or put on hold in the first nine months of the year. Over 43,600 mobile numbers were also blocked and around a lakh bank accounts were frozen.
This year, police have also zoned in on the problem as cyber crimes become increasingly common.
On April 27 this year, hundreds of cops raided 300 spots in Nuh and detained 125 suspects, of which 65 were later arrested, in the state’s largest ever crackdown against cybercrime. Investigators believe this network of fraudsters operated from Nuh, and adjoining districts of Rajasthan and UP – an area now known as ‘new Jamtara’, named after the Jharkhand town famous for cybercrimes.
TOI had reported last month that police were planning to set up their first State Cyber Crime Coordination Centre (S4C) in Gurgaon to streamline investigation across districts and scale up staffing for Haryana’s dedicated helpline (1930) to report such cases.