Customers of a central Florida company that claims it will sell your unwanted timeshare units for a fee have filed complaints with the state and are fighting to get their money back. WESH 2 Investigates has been looking into this case for two months and talked with several customers who claim they were ripped off.Myron Campbell bought an Orlando-area timeshare unit in 2019. But in October 2020, he decided to sell and contracted with Timeshare Answers for $4,100. State records indicate Timeshare Answers was operating out of an office building on Futures Drive in Orlando. But when WESH 2 Investigates tried to reach someone there, the office was locked and vacant. No one answered the phone.A business neighbor says the office has been empty for months.Timeshare Answers is operated by Integrity Marketing Solutions LLC. Its telemarketing license expired in May, according to records with the Florida Department of Agriculture and Consumer Services, which licenses telemarketing companies.State corporate records show Integrity Marketing Solutions is owned by Jessica and Serge Romanyszyn. The business address is their home near Winter Garden, but no one answered our call from outside the gate, and they have not returned calls or emails.Myron says the Timeshare Answers staff stopped returning his calls and emails a year ago. “It’s bad, man, it’s just bad! It’s hard to look your wife in the eyes and say, hey, I think we are out of four grand,” Campbell said.He’s not alone. WESH 2 Investigates obtained records from the Department of Agriculture and Attorney General’s office showing at least 44 complaints since January of last year. In just 38 of those complaints, according to state records, consumers are requesting $121,508 in refunds from the companies. So far, zero have been paid.“This company had my $3,200 and they are nowhere to be found,” said Gerald Puttick of Lakeland. He contracted with Timeshare Answers in February 2020 to sell his unit. So far, no sale and no return calls. “I kind of thought there was nothing I could do about it, but then I said I can’t let these guys get away with this stuff all the time,” Puttick said.Puttick filed a complaint with the state and also filed a telemarketing claim affidavit with the Agriculture Department hoping to get his money back.But customers of Timeshare Answers and Integrity Marketing Solutions might have avoided trouble had they checked with the Better Business Bureau which has them unaccredited and rated ‘F.’ “As a consumer, we want to make an educational response. We want to make an educational choice in interacting with these businesses,” said Erika Urdaneta with the BBB.The BBB shows Integrity Marketing Solutions with 77 complaints in the past year in which the business failed to respond to the dispute. “Go on our website and see if the business that you want to interact with is accredited and what that rating is,” Urdaneta said.Campbell said he doesn’t really expect to see his money again. No one with Integrity Marketing Solutions or Timeshare Answers is charged with a crime. According to the Florida Department of Agriculture and Consumer Services, its mediation and enforcement team is in the process of helping timeshare resale customers get some or all of their money back.
Customers of a central Florida company that claims it will sell your unwanted timeshare units for a fee have filed complaints with the state and are fighting to get their money back.
WESH 2 Investigates has been looking into this case for two months and talked with several customers who claim they were ripped off.
Myron Campbell bought an Orlando-area timeshare unit in 2019. But in October 2020, he decided to sell and contracted with Timeshare Answers for $4,100.
State records indicate Timeshare Answers was operating out of an office building on Futures Drive in Orlando. But when WESH 2 Investigates tried to reach someone there, the office was locked and vacant. No one answered the phone.
A business neighbor says the office has been empty for months.
Timeshare Answers is operated by Integrity Marketing Solutions LLC. Its telemarketing license expired in May, according to records with the Florida Department of Agriculture and Consumer Services, which licenses telemarketing companies.
State corporate records show Integrity Marketing Solutions is owned by Jessica and Serge Romanyszyn. The business address is their home near Winter Garden, but no one answered our call from outside the gate, and they have not returned calls or emails.
Myron says the Timeshare Answers staff stopped returning his calls and emails a year ago.
“It’s bad, man, it’s just bad! It’s hard to look your wife in the eyes and say, hey, I think we are out of four grand,” Campbell said.
He’s not alone. WESH 2 Investigates obtained records from the Department of Agriculture and Attorney General’s office showing at least 44 complaints since January of last year. In just 38 of those complaints, according to state records, consumers are requesting $121,508 in refunds from the companies. So far, zero have been paid.
“This company had my $3,200 and they are nowhere to be found,” said Gerald Puttick of Lakeland.
He contracted with Timeshare Answers in February 2020 to sell his unit. So far, no sale and no return calls.
“I kind of thought there was nothing I could do about it, but then I said I can’t let these guys get away with this stuff all the time,” Puttick said.
Puttick filed a complaint with the state and also filed a telemarketing claim affidavit with the Agriculture Department hoping to get his money back.
But customers of Timeshare Answers and Integrity Marketing Solutions might have avoided trouble had they checked with the Better Business Bureau which has them unaccredited and rated ‘F.’
“As a consumer, we want to make an educational response. We want to make an educational choice in interacting with these businesses,” said Erika Urdaneta with the BBB.
The BBB shows Integrity Marketing Solutions with 77 complaints in the past year in which the business failed to respond to the dispute.
“Go on our website and see if the business that you want to interact with is accredited and what that rating is,” Urdaneta said.
Campbell said he doesn’t really expect to see his money again.
No one with Integrity Marketing Solutions or Timeshare Answers is charged with a crime.
According to the Florida Department of Agriculture and Consumer Services, its mediation and enforcement team is in the process of helping timeshare resale customers get some or all of their money back.
Original Source link
Related
Click Here For The Original Source.
————————————————————————————-